When something is good, I will praise it from the mountain tops. I will be their public relation guru, making sure I let everyone know all about the goodness I recieved. However when something is not deserving of praise, when something is deserving of critique, I am here to administer that as well.
So, I was planning and hosting a gender reveal party for a coworker turned close friend. With this being her first child I wanted to make sure I did an amazing job, from decorations to the balloons, to the guest list, so obviously the cupcakes chosen was going to be a big deal. The sweets was the focal point, so not having any cupcakes would be very noticable. I could have spent my money ANYWHERE, but I choose to go with Piece of Velvet, as the product itself is quite tasty. I placed my order six days (!!) prior to the event so I would be assured it would be ready to go for Thursday December 21. So you can imagine my surprise when my order was not ready upon picking it up, hell it wasn’t even in the Harlem location.
12:40 Arrived at Piece of Velvet in Harlem, to which the Counter Rep, Keisha advised there was no order ready for me, and it would not be there until 2pm.
1:45 I return back to the Harlem location, Waiting patiently for 2pm.
2:15 I question the Counter Rep, was the delievery, going to be coming soon? Was Advised, the van has left Bklyn, and would be here, but did not have a solid time of arrival.
3:40 Van still not arrived, Still no time of arrival. I asked where specifically was the van currently, Keisha advised, she was told they were on their way.
4:15 Van Arrives at the Bklyn store, Advised by Counter Rep Keisha the van would be at the Harlem Location in twenty minutes.
5:00 Offered beverage, since I had been in the store for now, over four hours.
5:45 Van arrives, advised my order was not with the arrival of products. Driver suggested it may have gone to the Bklyn Store. Counter rep Keisha makes several calls, was advised my original order was ‘messed up’ by a driver, and a new batch of cupcakes were being created.
5:50 Driver takes my number, and advises he will bring my order to Laguardia Airport as a courtesy.
So At this point, I am frustrated, furious and just plain ole angry, that there has been no communication. Especially when the order was placed in advanced. I head to work with the thought that eventually what I ordered will be delivered to me. So imagine my utter surprise when I call the driver, and he tells me he doesn’t know where the cupcakes are, and that there is so much traffic. Its embarrassing that as a company, this is what you do? This is how you handle discrepancies with customers? I was as respectful and polite as a person could be. There was no manager, no owner, nothing. Granted the Yelp Reviews are in shambles, but I never had an issue with them, I also have never made a custom order. I know better for next time, but I felt it my duty to warn you guys. Be careful with whom you decided to spend with, some folks could care less about customer service.